Support to suit you business, best in-class cover for ISP, carriers and business alike

Find out how Telasys TS Care cover can project you business, by getting in touch below!!

Telasys Care Support

There are times when organisation’s need additional assistance supporting complexed network models or in-house IT departments maybe stretched or depleted, whether that be expected or otherwise. Despite this, there is a need to maintain and safeguard systems operational integrity. To help alleviate such circumstances Telasys is delighted to offer TS CARE, TS FLEX and TS BIZ.

TS CARE and FLEX provides the following services:

  • Level 2 and 3 technical support via phone, email and remote access.
  • On-site support (TS CARE only)
  • Escalation and management of issues to vendors
  • Management and incident recording

TS CARE

For ISP, Carriers, DC and Enterprise Networks
£ PoA Per Year
  • Multi-vendor support
  • Vendor comparable SLA
  • Remote support (telephone, email and remote access)
  • Hardware break-fix and support models available
  • Return to service guaranteed
365 subscription

TS CARE

Rest easy knowing you have the best-in class support!

Telasys very own flagship support based on OEM vendor support models. These bespoke hardware and support packages over a fixed period benefit from best in-class SLA’s only comparable to those offered by the original hardware vendor such as same day hardware replacements and return to service guaranteed.

3 Support options:

  • 9am-5pm (Monday to Friday)
  • 8am-6pm (Monday to Friday)
  • 24x7 including UK bank holidays

3 Hardware replacement options:

  • Extended warranty, RTF
  • Next Day replacements
  • Same Day replacements

TS FLEX

Ad-hoc service when you need it most!!

TS flex is a scalable support only, responsive extension to an organisation’s own IT function that seamlessly augments in-house technical support services for organisations of all sizes. Often used as part of a reactive technical assistance model providing expertise for specialist product on an ad hoc basis.

3 Support options:

  • 9am-5pm (Monday to Friday)
  • 8am-6pm (Monday to Friday)
  • 24x7 including UK bank holidays

TS FLEX

For ISP, Carriers, DC and Enterprise Networks
£240
£ 190
00
Per session (30 minutes)
  • Multi-vendor support
  • Core and advanced product covered
  • Remote support (telephone, email and remote access)
  • Ad-Hoc technical support
  • Pre-Purchase models available
Ad-Hoc service

TS BIZ

For small and medium Business
from £ 30
00
Per Month
  • Cover for 4-200 users
  • Multi Vendor network and PBX Support
  • Remote support (telephone, email and remote access)
  • Configuration assistance
  • On-Site Support
  • Same and next-day hardware break-fix
  • Return to service guaranteed
365 subscription

TS BIZ

Keep the life line of you business beating!!

Not all business have the specialist IT skills required to mange a maintain feature rich IP networks, where collaborative configuration can get very complex and time consuming. Here at Telasys we can offer TS BIZ as both a stand alone or ongoing services where installed the equipment, keeping the life line of your business beating, all for a small monthly fee.

If you interested in telephoney (PBX), Network or cable deployment at one of you sites please our Business Solutions page.

2 Support options:

  • 9am-5pm (Monday to Friday)
  • 24x7 including UK bank holidays

2 Hardware replacement options:

  • Next Day replacements
  • Same Day replacements

Vendors and Technical Resource

Global support you can trust!! Our in-house engineers are highly qualified with extensive industry experience, meaning we fix problems quickly and effectively with minimal disruption.

Routing and Switching

  • Alcatel
  • Cisco
  • Dell
  • Draktek
  • HP, 3Com & H3C
  • Juniper
  • Nortel
  • Zytel
  • Netgear

Desktop Computing

  • Citrx
  • Microsoft

Device and Application Management

  • Microsoft

Management

  • Cisco
  • Solarwinds

Wireless

  • Cisco
  • Site Survey

Unified Communications

  • Cisco
  • Microsoft
  • Quest

Backup and Recovery

  • EMC
  • Veeam
  • Microsoft
  • Symantec

Data Centre Networking

  • Cisco
  • Citrix
  • F5
  • KEMP

Server and Storage Infrastructure

  • Dell
  • Cisco
  • EMC
  • HPE
  • IBM
  • NetApp
  • Nexsan
  • QNAP
  • Sun / Oracle

Public Cloud

  • Mircosoft

EUC / Desktop Virtualisation

  • VM Ware

Mobility

  • Apple
  • Google

Core Server Infrastructure and Management

  • Apple
  • Quest

Data Centre Virtualisation

  • Citrix
  • Microsoft
  • VM Ware

OS

  • Apple
  • Linux/Unix

Security

  • Citrix
  • Cisco
  • ESET
  • Juniper
  • McAfee
  • Microsoft
  • Palo Alto
  • Sophos
  • Symantec
  • VMware

Resource Locations and Skills:

  • Enterprise and Data Centre Networking
  • Server Maintenance
  • Unified Collaboration
  • Enterprise Platform and Workplace
  • Cyber Security
  • Enterprise Wireless
  • Data Centre Virtualisation

Level 1 Engineer

Entry level grade for junior engineers. Working to CCNA/MCDST/A+ with field experience. Can handle basic fault-finding hardware/software.

Level 2 Engineer

CCNA/MCSA qualified with field experience and at least 2 years field experience. Can handle fault finding on a wider range of equipment, installation and configuration of OS. Dell DSP.

Level 3 Engineer

At least CCNP/MCITP, MCSE level with over 4 years field experience, project management, complex fault finding, complex system, 3rd line. Broad skill set. Leadership skills. IBM System X Certified.

Level 4 Engineer

CCNP, CCVP, CCSP, CCIP/MCITP, MCSE Consultant Level with 6+ years field experience. As above plus Team Leader, Pre Sales. Area of specialisation. Prepare and implement training. HP Blade Centre ASE. VMware VCP. Citrix CCA

Level 5 Engineer

CCNA/MCSA qualified with field experience and at least 2 years field experience. Can handle fault finding on a wider range of equipment, installation and configuration of OS. Dell DSP.

Level 6 Engineer

CCIE Voice, Security and Routing/Switching qualified. As above plus Team Leader, Pre Sales. Area of specialisation. Prepare and implement training.

Additional Professional Services

Field Engineer

Installation of pre-configured devices and basic hardware support, break fix and basic IMAC.

Senior Field Engineer

Ability to pre-configure and install devices to desk and carry out specific desk side configurations. Able to carry out fault finding on a wider range of equipment, installation and configuration of applications and operating systems.

Systems Engineer

Ability to carry out complex hardware fault finding and installation of Server based equipment into existing rack solutions / DC’s.

Senior Systems Engineer

Installation, troubleshooting and configuration of server and comms-based devices with at least 4 years field experience, with knowledge of project management disciplines. Able to install and configure base server operating systems and integrate devices.

Technical Consultant

Typically, a minimum of 4 years’ experience with at least one core industry accreditation such as Cisco, Microsoft, VMware and Citrix. Individuals that have the ability to carry out implementations to Mid-Market clients.

Senior Technical Consultant

Typically, a minimum of 6 years’ experience with at least two core industry accreditation such as Cisco, Microsoft, VMware and Citrix. Individuals that have the ability to carry out pre-sales and implementations to Mid-Market and Enterprise clients.

Principal Consultant / Solutions Architect

Highly accredited individuals with masses of real-world experience who are able to carry out workshops at “C” level along with carrying out complex design and implements within the Enterprise client space. Also, able to manage complex integrated solutions from a technical / strategic aspect. Typically, a minimum of 10 years’ experience with multiple accreditations levels to CCIE, MCSE etc.

CCIE Principal Consultant / Solutions Architect

CCIE accredited individuals that are able to carry out workshops at “C” level along with carrying out complex design and implements within the Enterprise client space. Also, able to manage complex integrated solutions from a technical / strategic aspect. Typically, a minimum of 10 years’ experience with masses of real-world experience.

Let Us Be Part of Your Network

OEM Support Options

Whether it’s SmartNet or J-Care we’ve got IT'C covered!! Telasys works directly with some of the largest manufacturers and resellers to offer manufacture backed support contracts. Where all TAC case are raised with the original hardware manufacture directly and not Telasys.

SmartNet

Cisco technical support service that can giving IT staff direct, anytime access to Cisco experts and online self-help resources required to resolve issues with most Cisco products.

Juniper Care

Juniper Care Services provide rapid response from Juniper Networks’ technical service engineers and hardware replacement options that let you choose the right timing and resources for your network needs.

HP Care Pack

Care Pack services can provides the extended coverage you need at an affordable price. Why not protect yourself with coverage that goes beyond the standard warranty. Delivering simplicity, agility, and value.

Products and Platforms

Huge savings all aspects of routing, switching and storage systems, new and EOL platforms available on demand from a single module to fully configured systems needed over multiple sites.

Yes, 100% compatibility

That’s right, all 3rd party optics, memory, DAC and accessories are 100% OEM Compatible regardless of the manufacture whether that be Cisco, Ciena, Juniper or HP and the list goes on, with additional piece of mind from our no questions asked lifetime guarantee and ARP.

Request a quotation

Or share a BOM with one of our team. We may even fine areas where we can save you money, or introduce more capacity into the configuration at no additional cost.

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